Your AC unit is making weird noises, and you have no idea what the problem could be. Is it an issue with the outdoor condenser unit, or something else? When you have an HVAC problem, you need a reliable team you can call for quick service that doesn’t cost you an arm-and-a-leg. In other words, you need a great HVAC company—a heating, ventilation, and air conditioning team who can find the problem and solution in one visit.
But, how do you know which company to choose? You can look at Google ratings or read some Yelp reviews, but there are so many different experiences from reviewers. One homeowner may rave about Company A, while a different homeowner had a horrible experience with the same company. Company B seems cheap and affordable, but they aren’t returning your calls. We know how frustrating it can feel to need help and not know where to turn.
With this in mind, here are a few things to look for in an HVAC company—5 signs that the company you’re working with will put you first and provide you and your home with outstanding service.
The 5 signs of a great HVAC company
1. They can be trusted
When you invite a stranger into your home to check out your air conditioner or thermostat, you want to know that this person will treat you and your home with care and respect. Too often, underqualified HVAC technicians will disrupt a homeowner’s routine, making loud noises or entering rooms they shouldn’t. You want peace of mind after scheduling an appointment, knowing that the tech sent out will be courteous, knowledgeable, and trustworthy.
At DeFelice Heating & Cooling, we only employ the best, and that means our technicians are certified by the North American Technician Excellence (NATE) program—the highest certification in the HVAC industry. Our technicians believe in providing excellent customer service, from the minute you make the call to the minute they leave your home, having solved the problem.
2. They won’t have hidden fees or extra payments
Many HVAC companies pressure customers to sign up for unnecessary payment plans or upgrades. Sometimes, the company will offer a quote or estimate, only to have that number increase drastically by the end of the service. In contrast, a great HVAC company will tell you an accurate price beforehand, explaining each line item and what expenses you’ll be responsible for when the service is complete. An even better HVAC company will offer financing on new installations, like we do at DeFelice! We have multiple financing options, and we explain each step of the process so you aren’t left in the dark. That’s what a great HVAC company does!
3. They have trustworthy technicians
Trustworthy technicians are those who will provide an honest quote and stay true to the task at hand. They will be careful not to damage or interrupt your home life, respecting your space and time. A trustworthy technician can explain in the moment what he or she is doing to fix the problem. Some not-so-trusting techs will tell a homeowner that there’s a bigger problem than actually exists, just to earn a few extra dollars on the job. Even more sneaky companies will start the job, then leave your home, promising to return later to finish it, having taken your money and time without really planning to come back. For honest, trustworthy work, pick the team at DeFelice. Our reviews and ratings speak for themselves, and our Ironclad Guarantees offer your extra protection on all work done.
4. They offer guarantees
Guarantees are one way you can ensure you’re receiving top-of-the-line service from an HVAC company. If the company you’re working with does not have any sort of guarantee, something may be off. A strong guarantee shows that a company is proud of its work and employees and places the customer—you—first.
At DeFelice Heating & Cooling, we don’t just have one or two guarantees—we have nine! Our Ironclad Guarantees make us stand out above the competition. We offer No-Surprise pricing, 100% Money Back, and a Guaranteed Installation Date guarantee, just to name a few. An HVAC company who stands behind their work should be easy to spot amongst the other, not-so-polished companies.
5. They can explain what they’re doing and answer your questions
During their visit, a great HVAC technician should be able to explain the issue at hand and their solution to fixing it and getting your system back up-and-running. They’ll have the proper tools and equipment to work on the problem right away. If the HVAC company and its technicians seem elusive or hard-to-reach, you may want to start looking somewhere else.
Additionally, if a company can’t explain why they’re charging you for a service, you should ask for specifics! A good company can stand behind the work they do. Otherwise, you may be overcharged for a service you never needed in the first place!
In South Louisiana, DeFelice Heating & Cooling is the company to call
No matter what home service issue you face, you want a team you can turn to that’s trustworthy. Next time you’re searching online for an HVAC company in South Louisiana, check out our website and our work for yourself! For superior HVAC service in South Louisiana, choose DeFelice Heating & Cooling. We have 24/7 emergency service, monthly coupons for all customers, and a friendly, experienced team that is ready to help.